Correspondence Management System

Diwan@Work is a suite of any products in the area of correspondence handling that will allow organizations to receive, track and monitor the movement of mail documents.

This Solution focuses on how various levels of an organization can access and handle incoming/ outgoing mail, and simultaneously comment on a draft outgoing correspondence for fast actions and responses. This will cut down the process time to the minimum and eliminate the impact of the routine difficulties inherent in the manual and traditional systems. Transactions and mail need no longer to have the officer physically at his office.

Diwan@Work also allows users to hand-write their comments on the electronic document using a light pen. It consists of a set of integrated modules each serving certain functions within the organizations’ incoming/ outgoing correspondence cycle. Government mail processing and management is among the key aspects that Diwan@Work primarily focuses on.

Diwan@Work – Modules

Among the modules that the suite includes are:

• ِAdmin@Work for defining the organizational hierarchy, users’ rights and security.
• Mail@Work for sending and receiving electronic messages, preparing templates and tracking of correspondence.
• Docs@Work for scanning documents, archiving and indexing electronic messages as well as fast retrieval of those documents and messages.
• SMS@Work allows automatic sending of SMS messages to the system user or the concerned person’s mobile phone to inform about the status of a correspondence.
• Fax@Work allows automatic sending and receiving of fax documents without using external applications.

Diwan@Work provides heads of organizations and senior staff with the ability to access their inbox and archives from anywhere in the world, receive emails and faxes, take actions against the various transactions, issue circulars and internal memos, edit and comment on inward/outward letters and minutes of meetings and direct items through the proper route of actions in accordance with the organization policies and procedures.